Refund policy
REFUND AND RETURN POLICY
Order Cancellation All orders can be cancelled before they are shipped. To cancel or modify your order, please contact us within 12 hours of placing it at northamericainnovations@gmail.com.
Returns We accept returns within 30 days of delivery. Items must be unused and in their original condition. Return shipping is provided at no cost to you. To initiate a return, contact us at northamericainnovations@gmail.com and we will provide return instructions. Please do not send items back without prior authorization.
Refunds Once your return is received and inspected, we will notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days.
We also offer the following order guarantees:
- Full refund if your order is not delivered
- Full refund if your order does not arrive within 45 business days of the ship date
- Full or partial refund if the item received is not as described or is defective
Non-Refundable Situations Refunds will not be issued in the following cases:
- The order was undeliverable due to an incorrect address provided by the customer
- The order was delayed or lost due to circumstances beyond our control (e.g., customs holds, natural disasters, carrier delays)
Exchanges If you received a damaged or incorrect item, we will replace it at no additional cost. Contact us within 30 days of delivery with your order number and a photo of the issue.
Contact Us North America Solutions Maple Ridge, British Columbia, Canada northamericainnovations@gmail.com